Return and Refund Policy

Returns & Refund Policy & FAQ's

  1. Basic Terms of Returns Policy
  2. Charges / Monetary Deductions on Return , Refund and Cancellation ( 8% Order Value + Forward Shipping Charges + Reverse Shipping  Charges ) 
  3. Mode of Refund Payments
  4. Time Frame of Refunds
  5. List of NON Returnable Items
  6. How do I Return an Item
  7. Start Return Request

Basic Terms of Returns Policy ( Terms and Conditions Apply )

The following basic returns policy is applicable to all items sold on dashnjess.com.

  • Please place your return request within the return policy period . ( Current Return Policy Period : Within 3 Days of the delivery the product ) .
  • Return request placed after expiry of Return Policy Period of 3 days will be denied . 
  • Return the product in the Original Brand Retail box / price tag,
  • Return the product in the Original UNDAMAGED / UNTORN / UNCUT packing
  • Return the product with The Invoice . 
  • IMPORTANT : Items must be returned in new and unused condition with all the original packing and contents , or else REFUNDS MIGHT NOT BE ISSUED
  • For Branded and Imported items , any returns and replacement will be initiated only after recognition of defect and acceptance from the Brand Manufacturer / Importer .
  • In case a fake or different product is returned , the Brand Manufacturer / Importer may initiate the necessary proceedings as deemed fit at their end.
  • Please check the applicability of Return / Refund / Replacement of your product which is listed on product pages before placing your return request . 

Charges / Monetary Deductions on Return , Refund and Cancellation

In case of Returns, Refunds, Replacements and Cancellations  the following deductions will be applicable : 

a.) Shipping Charges: Both Forward and Return Shipping charges will be deducted from the invoice value and will not be refunded . 

b.) A Sum of 8.00 % of Order Value : will be deducted from the Total Invoice Value of the order as Payment Processing Fees + Order Handling Fees ,  and remaining amount will be refunded back ( after deduction of both forward and return shipping charges as mentioned above .) 

 

Mode of Refund Payments

  • All Refund payments are processed through NEFT mode only , for which the Buyer will need to provide their following Bank Account Details at the time of refund approval .
  • Once the refund transfer is initiated we will provide you with the NEFT Transfer details for you reference .
  • Bank a/c Details to be provided for refund :

1.) Bank A/c Number
2.) Bank A/c Holder name
3.) Bank Name
4.) Bank IFSC Code
5.) Bank Branch Address.

 

Time Frame of Refunds

Refunds will only be processed Once we receive the returned product/s back and verify all the returned parts at our Return Processing Center .  

 

List of NON Returnable Items 

  • Lego Sets ( NON RETURNABLE ) 
  • Action Figures ( NON RETURNABLE ) 
  • Perishable goods such as baby products , ( NON RETURNABLE ) 
  • Books , ( NON RETURNABLE ) 
  • Barbie Dolls , Sets  and Playhouses 
  • Novelty items ,( NON RETURNABLE ) 
  • Beauty Products ,( NON RETURNABLE ) 
  • Health and Groceries ,( NON RETURNABLE ) 
  • Oral care items,( NON RETURNABLE ) 
  • Edible items, some consumable items and items marked as "non-returnable" on the product detail page are non-returnable 
  • Food,( NON RETURNABLE ) 
  • Flowers,( NON RETURNABLE ) 
  • Newspapers or magazines ( NON RETURNABLE ) 
  • Hazardous materials, ( NON RETURNABLE ) 
  • Flammable liquids or gases.( NON RETURNABLE ) 
  • Gift cards ( NON RETURNABLE ) 
  • Downloadable software products ( NON RETURNABLE ) 
  • Some health and personal care items ( NON RETURNABLE ) 
  • Sale items (if applicable) ( NON RETURNABLE ) 
  • Movies, Music and Video Games ( NON RETURNABLE ) 
  • Shaving and hair removal ( NON RETURNABLE ) 
  • Screen guards, screen protectors and tempered glasses ( NON RETURNABLE ) 
  • Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. ( NON RETURNABLE ) 
  • Balls , Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching / boxing bags and items marked as "non-returnable" on the product detail page are non-returnable 
  • Sports, Fitness and Outdoors ( NON RETURNABLE ) 
  • All PC components, listed as Components under "Computers & Accessories" are non-returnable and hence, not eligible for returns
  • Software products that are labeled as non-returnable on the product detail pages are not eligible for returns 
  • For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly. 
  • Any luggage items with locks must be returned unlocked.

How do I Return an Item ?

  • Before placing your Return ,Replacement or Refund request , please check if your product is eligible for the same . All Orders and products sold are subject to the applicability of Return / Refund / Replacement conditions which may be listed on product pages and or in the Returns and Refund Policy . 
  • Go to the Return an Item Link on  dashnjess.com  https://dashnjess.com/pages/order-return-form
  • In the Order Return Request Form , enter your order number , email address , Mobile number  and Return reason,  in the fields and click Submit 
  • Please place your return request within the policy period. ( Return Policy Period : Within 3 Days of the delivery the product ) .
  • Return request placed after expiry of return period of 3 days will be denied. 

 



Sale

Unavailable

Sold Out