Returns & Refund Policy & FAQ's

1. Basic Terms of Returns Policy
2. Charges / Monetary Deductions on Return , Refund and Cancellation ( 20% Order Value + Forward Shipping Charges + Reverse Shipping  Charges ) 
3. Mode of Refund Payments
4. Time Frame of Refunds
5. List of NON Returnable Items
6. How do I Return an Item
7. Start Return Request

Basic Terms of Returns Policy ( Terms and Conditions Apply )

The following basic returns policy is applicable to all items sold on dashnjess.com.

• Please place your return request within the return policy period . ( Current Return Policy Period : Within 3 Days of the delivery the product ) .
• Return request placed after expiry of Return Policy Period of 3 days will be denied . 
• Return the product in the Original Brand Retail box / price tag,
• Return the product in the Original UNDAMAGED / UNTORN / UNCUT packing
• Return the product with The Invoice . 
• IMPORTANT : Items must be returned in new and unused condition with all the original packing and contents , or else REFUNDS MIGHT NOT BE ISSUED
• For Branded and Imported items , any returns and replacement will be initiated only after recognition of defect and acceptance from the Brand Manufacturer / Importer .
• In case a fake or different product is returned , the Brand Manufacturer / Importer may initiate the necessary proceedings as deemed fit at their end.
• Please check the applicability of Return / Refund / Replacement of your product which is listed on product pages before placing your return request . 

Charges / Monetary Deductions on Return , Refund and Cancellation

In case of Returns, Refunds, Replacements and Cancellations  the following deductions will be applicable : 

a.) Shipping Charges: Both Forward and Return Shipping charges as per actuals will be deducted from the invoice value and will not be refunded .  For Women Apparel the Forward and Reverse Shipping charge deduction will be a total of Rs.199/- for all orders .

b.) A Sum of 20 % of Order Value : will be deducted from the Total Invoice Value of the order as Payment Processing Fees + Order Handling Fees ,  and remaining amount will be refunded back ( after deduction of both forward and return shipping charges as mentioned above .) 

Mode of Refund Payments

• All Refund payments are processed through NEFT mode only , for which the Buyer will need to provide their following Bank Account Details at the time of refund approval .
• Once the refund transfer is initiated we will provide you with the NEFT Transfer details for you reference .
• Bank a/c Details to be provided for refund :

1.) Bank A/c Number
2.) Bank A/c Holder name
3.) Bank Name
4.) Bank IFSC Code
5.) Bank Branch Address.

Time Frame of Refunds

Refunds will only be processed Once we receive the returned product/s back and verify all the returned parts at our Return Processing Center .  

List of NON Returnable Items 

• Lego Sets ( NON RETURNABLE ) 
• Action Figures ( NON RETURNABLE ) 
• Toys ( NON RETURNABLE ) 
• Perishable goods such as baby products , ( NON RETURNABLE ) 
• Books , ( NON RETURNABLE ) 
• Barbie Dolls , Sets , Dresses   and Playhouses  ( NON RETURNABLE ) 
• Novelty items ,( NON RETURNABLE ) 
• Beauty Products ,( NON RETURNABLE ) 
• Health and Groceries ,( NON RETURNABLE ) 
• Oral care items,( NON RETURNABLE ) 
• Edible items, some consumable items and items marked as "non-returnable" on the product detail page are non-returnable 
• Food,( NON RETURNABLE ) 
• Flowers,( NON RETURNABLE ) 
• Newspapers or magazines ( NON RETURNABLE ) 
• Hazardous materials, ( NON RETURNABLE ) 
• Flammable liquids or gases.( NON RETURNABLE ) 
• Gift cards ( NON RETURNABLE ) 
• Downloadable software products ( NON RETURNABLE ) 
• Some health and personal care items ( NON RETURNABLE ) 
• Sale items (if applicable) ( NON RETURNABLE ) 
• Movies, Music and Video Games ( NON RETURNABLE ) 
• Shaving and hair removal ( NON RETURNABLE ) 
• Screen guards, screen protectors and tempered glasses ( NON RETURNABLE ) 
• Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. ( NON RETURNABLE ) 
• Balls , Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching / boxing bags and items marked as "non-returnable" on the product detail page are non-returnable 
• Sports, Fitness and Outdoors ( NON RETURNABLE ) 
• All PC components, listed as Components under "Computers & Accessories" are non-returnable and hence, not eligible for returns
• Products that are labeled as non-returnable on the product detail pages are not eligible for returns 
• For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly. 
• Any luggage items with locks must be returned unlocked.

How do I Return an Item ?

• Before placing your Return ,Replacement or Refund request , please check if your product is eligible for the same . All Orders and products sold are subject to the applicability of Return / Refund / Replacement conditions which may be listed on product pages and or in the Returns and Refund Policy . 
• Login to your Account you created before placing your order .
• Locate your Order Number you wish to return and click the Return tab against listed against that order .   
• In the Order Return Request Form , enter your order number , email address , Mobile number  and Return reason,  in the fields and click Submit 
• Please place your return request within the policy period. ( Return Policy Period : Within 3 Days of the delivery the product ) .
• Return request placed after expiry of return period of 3 days will be denied.